Protecting your personal information is very important to our organization. That’s why we are committed to respecting the confidentiality of the personal data we collect through our website.
This privacy policy (the “Privacy Policy”) sets out the terms and conditions relating to the confidentiality and protection of your personal information collected through this website operated by NBSMLT (the “Website”). The Privacy Policy is a complement to NBSMLT’s Personal Information Protection Policy.
1. Individuals covered by the Privacy Policy
The Privacy Policy applies to anyone who visits our Website. By choosing to visit our Website and voluntarily completing a form with your personal information, you consent to the collection, use and disclosure of your personal information in accordance with the Privacy Policy.
The Privacy Policy does not apply to third-party websites, including those that may be accessed by clicking links found on our Website. If you visit a third-party website, it will have its own policies, which we encourage you to review before submitting any personal information.
2. Sources of personal information collection
“Personal information” means any information about an individual that can be used to identify them. This does not include information from which the identity has been removed (anonymized data).
These are the circumstances under which your data may be collected.
2.1. Direct exchanges
We collect your personal information through your direct exchanges with NBSMLT, more specifically when you:
- Subscribe to the NBSMLT newsletter or to e-mail communications from NBSMLT;
- Perform a transaction, such as registering for an NBSNLT training session, conference or other activity;
- Update your profile on our Website;
- Complete a form on our Website;
- Contact us to ask a question or submit a comment;
- Contact us by e-mail, phone or videoconference for information about our services; or
- Interact with us through social media.
2.2. Automated technologies or interactions
Certain types of information are collected electronically via e-mail, social media, online advertising and applications. This information helps us provide better service, improve the user experience on the Website and personalize marketing campaigns.
We use the following technologies:
- Web analysis tools (such as Matomo Analytics), which do not use cookies to analyze your use of our Website, create statistical reports on user activities and provide other services related to the use of our Website.
You can consult our cookie policy to learn how to manage your preferences.
3. Type of personal data we collect
The following is a non-exhaustive list of situations in which we collect personal information, along with examples of the data or documents collected:
- Contact information, such as your name, phone number, e-mail address and mailing address when you fill out our online contact form.
- Mandate information, such as information about the services you have requested or the business you are contacting us about.
- Communication preferences and interests, for example when you sign up to receive our newsletters, updates or other documents.
- Information about your devices (IP address, geographic location, browser type and version, device type and operating system, etc.).
- Information about your browsing preferences and habits (date and time you visited the Website, pages viewed, activities on Website pages, name and address of the search engine that led you to our Website, and any other clickstream data).
- Privacy statement regarding minors: We do not knowingly collect personal information from children under the age of 14, except as necessary to support our client relationship. Our Websites and marketing materials are intended for people who have reached the age of majority in their province or country of residence.
4. How we use your data
NBSMLT collects your personal information for the following purposes:
- Contacting you
- Handling your requests (inquiries, change of address, volunteer registration, etc.)
- Improving the user experience (checking and maintaining the Website’s performance and functionalities, understanding and analyzing Website usage trends, offering personalized settings, etc.)
- Producing analytics and statistics
- Ensuring compliance with legal and regulatory obligations
- Any other purpose permitted by law or to which you consent
5. Who we share your personal information with
We do not sell, rent, transfer or disclose your personal information to third parties for undisclosed purposes without your consent.
6. How we protect your personal information
Your personal information is confidential. NBSMLT takes appropriate organizational security measures (e.g., governance rules, employee training and awareness, etc.) to ensure that only authorized persons have access to this information.
Employees who have custody of files containing personal information must comply with the security measures put in place by NBSMLT to keep them confidential.
We apply security measures to protect your personal information:
- We store data on proven technologies and in secure areas.
- We provide our employees with a copy of our Privacy Policy so that they are all aware of personal information security issues.
- We include a confidentiality clause in our employee and supplier contracts to ensure that they maintain the confidentiality of your personal information.
7. Your rights
You have the right to:
- Request a copy of your personal information;
- Request that your personal information be corrected or updated;
- Request that your personal information be deleted (when there are no reasonable grounds to retain it);
- Ask questions about how we handle your personal information.
If you wish to exercise any of the rights set out above, please contact our Registrar using the contact details at the bottom of this page. You will then need to provide information so that we can confirm your identity and give you access to the data. We will respond to all legitimate requests within thirty (30) days.
Security incident response plan
If your personal information is lost, disclosed without your authorization or becomes accessible to an unauthorized person, we will notify you of such a security breach. We will contact you by e-mail and provide you with the necessary information to reduce the risk of any harm that may result.
Refusal, unsubscription and non-consent
You may remove your e-mail address from our electronic communications mailing lists at any time by clicking the “Unsubscribe” link at the bottom of any of our e-mails.
If you refuse to provide personal information or ask for it to be deleted, we may not be able to offer you our services, and we will inform you accordingly.
If you do not agree to the terms of this Privacy Policy, please do not provide us with your personal information or use the Website.
8. Privacy Officer
The Registrar is responsible for overseeing matters relating to this Privacy Policy at NBSMLT.
Name of Privacy Officer: Gilberte Caissie, NBSMLT Registrar
E-mail:
Last revision: April 20, 2025
