211 Helpline

Wednesday, December 22, 2021

Given your essential role looking after the health and wellbeing of New Brunswickers, and given your understanding of the social determinants of health and how they affect patient outcomes, you may be interested in knowing that there is a resource available to help support you and your patients through life’s challenges: the 211 helpline.

211 is a free service trademarked to United Way that quickly connects individuals, families, and service providers with the complete range of government, health, community, and social services in their communities, 24/7, in over 150 languages (including 25+ indigenous languages). To date, since its arrival in N.B. in October 2020, the 211 service has helped over 13,000 New Brunswickers to access programs and services to support them with mental health, food access, financial assistance, housing, employment, senior care, child and family services, amongst others. Our community navigators on the other end of the line are trained professionals with a background in psychology, counselling or social work who are equipped to listen empathically and provide information and referral to assist callers with their unique situation. This is an invaluable and reliable resource for all, acting as the front door to help when you may not know where to turn.

Given that this time of year may be challenging for many, this information may be timely for your patients, colleagues, and their families. Please find our 211 Toolkit with additional information, including key messaging and resources to help us spread the word about the service so no one is left behind. With your help, we can build stronger communities for all. Please review the information attached and don’t hesitate to reach out if you would like to request an information session, promotional materials, or support as you champion our service amongst your networks.

Daniela Fernandez (she/them)

211 NB Director of Community Engagement

United Way